Refund Policy: Be Your Highest
If you purchased from BeYourHighest.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 7 days. If you need any further information about our products, please review our Medical Disclaimer.
If you prefer to try us out, please place an order via our Amazon store for our non-CBD products.
Refunds are not guaranteed and no requests will be honored if you have not contacted us within 7 days of your purchase.
Will I Be Denied a Refund in the 7-Day Period for Any Reason?
Every request is unique, we always act human and fairly towards all people. Please note, if the same person requests numerous refunds or we suspect illegitimate refund requests, we will look deeper into the issue and may stop supplying product to that person.
We stand behind our products 100%, but due to United States health codes we can not accept any returns.
Please be honest and act with integrity before placing any order.
We spend a lot of time and money on our mission and we host and boast hundreds of students helping them find jobs.
It costs us a substantial amount of money and time to create quality products and due to the strict health nature of food edible items, we cannot accept returns and then restock the items you originally purchased.
This is for the safety of all of our customers ensuring that ALL products arrive in its original form and packaging with absolutely a 100% guarantee that our products are shipped directly from us to you.
Taste is subjective. If you have any problems with the quality of any product(s) please contact us by email at hello@assuaged.com, and state the reasons clearly with the issue of the product(s).
We will take all issues into consideration, and come to a fair resolution. Please read the following policies regarding product returns, exchanges, and refunds carefully:
Return Policy: Please note that it costs a lot of time and money to run a quality brand with quality products.
We appreciate you being mindful before placing any orders. Due to the strict nature of these CBD edible food products, we cannot accept any returned products despite claims of products being unused or unopened in its original packaging.
If there is an acceptable claim to warrant a refund, the amount of the refund will only be in the amount of the purchase price. Store credit is also an option if desired. Only qualified claims may be considered for a refund or store credit.
Return Processing: e-mail hello@assuaged.com to inquire about a refund for a product, you must contact us by email and submit a refund merchandise authorization (RFA) request.
If the item is damaged or defective, we may request for you to return the products for examination, and at the very least, we may ask for you to email us pictures of damaged or defective merchandise prior to issuing an RFA number. For refunds on promotional items, all items included in the promotion (free gifts, etc.) need to be returned.
When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for the exact item purchased unless the item is no longer available.
If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 0% restocking fee applied for non-edible items.
Any food/edible products returned will be discarded and such items are NEVER resold in an effort to fully comply with USA health code regulations.
Exchange Policy: You may be able to expedite an exchange by placing a new order before shipping of the item has taken place.
In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim.
The new order will be at your cost and we will refund the order for the unwanted item(s) if they have not already shipped.
Please check with a customer service agent before placing any new order.
Incorrect Items In the rare event that you receive the wrong product contact us with 7 days of delivery.
Please include your full name, and photos of the incorrect product, and invoice. We will send the correct products and a return envelope for the incorrect items.
Can I Exchange Products Within the 7-Day Period?
Yes, should you want to exchange your product for a product of equal or lesser value during the 7-day refund period, and before shipping of your items, you are able to do so.
We do not accept any returns whatsoever due to the nature of public health concerns and risks.
If you choose to exchange your product for a product of lesser value, we will not refund the difference.
For example, if your product costs $99.99 and you exchange it for a $49.99 product, we will not refund you back $50.
Please contact hello@assuaged.com for instructions on returning your purchase.
Cancellations: In general, cancellations are guaranteed within 24 hours of purchase, if shipping has not already taken place.
While not all cancellations after that time frame are approved, we will try to accommodate a request, but we cannot guarantee customer service will honor your request, or be able to accommodate your request, especially, before the package is shipped to you.
This policy includes cancellations for any reason, as well as requests for changes in shipping addresses.
If a package is not delivered due to an inaccurate address provided by the customer at the time of purchase, Assuaged, Inc., is not responsible for a replacement, refund, or credit.
Buying From a Third Party
Be Your Highest is constantly striving to improve product effectiveness, taste, and affordability for all. We stand behind all of our CBD products. To that end, if honest and warranted, we will gladly refund any product that was purchased directly from our online store at BeYourHighest.com for up to 7 days from the day of purchase.
However, if a customer purchases a Be Your Highest product in store or from another website (not from BeYourHighest.com) and wants a refund, they must see the store for the refund. Any customer who calls customer service or emails seeking a refund for a product purchased in store will be referred to this refund policy.
While we will try to accommodate any requests we receive, if we are unable to cancel your order, you will need to provide a reasonable explanation for initiating a cancellation.
In order to get a refund on the basis if a package was shipped to a wrong address input by you at checkout, it is up to you to retrieve the package and return the unopened product, in perfect condition, back to us before you can get a refund.
Check out our COAs for testing and purity purposes. Also, please refer to our Sellers Permit as proof we pay our taxes. #WeCareAboutYou
